Help Center
Getting Started
The UUCF Member Portal is our new online home for managing your connection to the Unitarian Universalist Congregation of Fayetteville. This secure, members-and-friends-only space helps you keep your information up to date, manage your giving, and participate in the life of our congregation.
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1.1 What Is the UUCF Member Portal?
Overview of what the UUCF Member Portal is, who can use it, and how it supports pledges and ongoing gifts.
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1.2 How Invitations Work
Explains why the portal is invitation-only, who receives invitations, and what to do if your link expires.
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1.3 Logging In for the First Time
Step-by-step instructions for activating your account, choosing a password, and resolving common login issues.
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1.4 What to Expect During the First-Year Launch (YT25–26)
Describes the special first-year process where pledges are pre-imported and members confirm their pledge, set up autopay, and add Time & Talent.
Managing Your Profile
Learn how to keep your personal information up to date, set your pronouns, and control how (or if) you appear in the Member Directory so the UUCF community can reach you in ways that feel right to you.
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2.1 Updating Your Contact Information
Shows how to update your name, pronouns, phone, address, and additional email in the portal.
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2.2 Pronouns & Inclusive Options
Explains how to select or enter your pronouns so UUCF can address you respectfully.
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2.3 Directory Sharing & Privacy Settings
Covers Member Directory opt-in, what is shared, and privacy expectations for directory use.
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2.4 Role Types: Member vs. Friend
Describes the differences between Member and Friend roles and what each can access in the portal.
Pledges & Annual Giving (Members Only)
Annual pledges provide the financial foundation for UUCF each fiscal year. Your pledge tells UUCF how much you plan to give between July 1 and June 30, helping leadership create a responsible and mission-driven budget.
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3.1 Understanding Annual UUCF Pledges
Introduces annual UUCF pledges, the fiscal year cycle, and the roles of Treasure and Time & Talent.
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3.2 Entering or Confirming Your Annual Pledge
Explains how to confirm your imported pledge this year and how to enter pledges directly in future years.
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3.3 Updating Your Financial Pledge Amount
Shows how to increase or decrease your pledge, and how updates affect your remaining balance and automatic payments.
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3.4 Understanding the Pledge Reminder Prompt
Describes why the pledge prompt appears, what the Now/Later/Skip options mean, and when reminders are shown.
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3.5 Viewing Your Pledge History & Progress
Explains how to see total pledged, amounts paid, remaining balance, and past pledges in the portal.
Recurring Gifts & Managing Payments
Recurring gifts (“automatic giving” or “autopay”) are a simple, secure way to support UUCF’s mission. Members may use recurring gifts to fulfill their annual pledge, and Friends may use them to support UUCF’s ministries year-round. UUCF uses Stripe to process all online payments securely. UUCF never sees your card or bank information.
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4.1 How Recurring Gifts Work
Provides an overview of recurring gifts for Members and Friends, and how Stripe securely processes payments.
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4.2 Setting Up Automatic Payments (Autopay)
Shows how to start automatic weekly or monthly giving, especially when switching from in-person gifts to autopay.
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4.3 Switching From In-Person Gifts to Automatic Payments
Explains when and how to switch from in-person giving to automatic recurring gifts, and how that affects pledge balance.
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4.4 Fixing Failed or Missed Payments
Outlines common reasons automatic payments fail and how to update payment details to fix issues.
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4.5 Changing or Stopping Your Recurring Gift
Describes how to change the amount of a recurring gift, when cadence changes require a new setup, and how to stop autopay via Stripe.
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4.6 Accessing Receipts & Payment History
Shows where to find Stripe receipts, UUCF thank-you emails, and your full donation history in the portal.
One-Time Gifts
Make one-time online gifts and understand how they appear in your history.
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5.1 Making a One-Time Gift
Explains how to make a one-time gift with or without a portal account, and how it applies to your pledge if you are a Member.
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5.2 Viewing One-Time Gift History
Shows how one-time gifts appear in Donation History and how to distinguish them from recurring and in-person gifts.
Time & Talent Commitments (Members Only)
Share your skills and interests through Time & Talent pledges.
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6.1 Adding Your Time & Talent Pledge
Guides Members through completing or updating their Time & Talent pledge and what the form includes.
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6.2 Who Can See Your Service Commitments
Clarifies which leaders can see your Time & Talent commitments and confirms that other Members cannot.
Directory & Privacy
Learn how the Member Directory and privacy controls work at UUCF.
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7.1 The Member Directory (Members Only)
Explains what appears in the Member Directory, how Members opt in or out, and responsible use expectations.
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7.2 Who Can See Your Information (Members & Friends)
Summarizes who can see your contact, Time & Talent, and financial information, and how visibility differs for Members and Friends.
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7.3 Information UUCF Does Not Collect
Lists sensitive data UUCF does not store, such as credit card numbers, bank data, and Social Security numbers.
Forms, Surveys & Feedback
How UUCF uses online forms, surveys, and feedback tools.
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8.1 Public vs Member-Only Forms
Explains the difference between public forms (no login needed) and member-only forms that require portal access.
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8.2 Anonymous Submissions
Describes when forms allow anonymous responses and how identified submissions are handled.
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8.3 How Responses Are Reviewed
Outlines who may review form and survey submissions and how confidentiality is maintained.
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8.4 Response Times & Limitations
Covers typical follow-up timelines for forms and emphasizes that forms should not be used for emergencies.
Accessibility
Accessibility features of the portal and how to report issues.
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9.1 Accessibility Features
Highlights keyboard navigation, screen reader support, and color contrast features of the portal.
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9.2 Reporting Accessibility Concerns
Provides contact details and expected response times for reporting accessibility issues.
Account Security & Data Rights
Keep your account secure and understand your data rights.
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10.1 Keeping Your Account Secure
Shares best practices for passwords and describes how the portal keeps your login secure.
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10.2 Updating, Correcting, or Removing Your Information
Explains how to update your info and how to request corrections or changes to your data.
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10.3 Account Removal
Describes how to request account removal and why certain financial records must be retained.
Policies & Legal
High-level summaries and links to UUCF’s key policies.
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11.1 Privacy Policy
Provides a high-level summary of UUCF’s Privacy Policy and a link to the full text.
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11.2 Terms of Service
Summarizes key points of the Terms of Service and how they apply to portal use.
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11.3 Accessibility Statement
Introduces UUCF’s Accessibility Statement and links to the full policy.
Troubleshooting & Support
Quick help for common issues and how to contact support.
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12.1 Common Login Issues
Brief troubleshooting guide for common login problems and password issues.
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12.2 Invitation Link Not Working
Explains why an invitation link might fail and how to request a new one.
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12.3 Payment Problems
Covers basic troubleshooting for failed or missing payments and where to update payment details.
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12.4 How to Contact Support
Lists the right contact addresses for general support, giving questions, and accessibility concerns.